Made in NZ. EANZ Gold Supporter.
These are the terms for the 12 Months Soothing Routine. They sit alongside our general terms and our refund policy, and where they differ, these ones apply to the routine.
The routine is twelve 120ml jars of PrimalPantry Whipped Tallow Balm delivered across twelve months. Two jars arrive in each parcel and a parcel is sent every eight weeks, so there are six parcels in a year.
Delivery within New Zealand is included on all six parcels. The routine is not available for delivery outside New Zealand.
You choose one scent when you join. Every jar comes in that scent until you change it, and you may change it at any time from your routine page for any parcel that has not yet been packed.
Limited edition scents are short production runs and are not available on the routine, because we cannot promise to supply them for a full twelve months. They remain available to buy on their own and on Autoship.
The routine is $199.95 for the year for our standard scents, and $235.95 for the year for Mānuka Vanilla and Mānuka & Blue Tansy. All prices are in New Zealand dollars and include GST.
Payment is taken in full when you join. You may instead pay in four instalments through Afterpay, $49.99 each for a standard scent or $58.99 each for a mānuka scent. Afterpay is a separate agreement between you and Afterpay and is governed by their terms.
The price you pay is fixed for your twelve months. If our prices change during your year, your routine is not affected.
The founder offer, buy six months and get six months free, is limited to the first 200 members. We keep the count ourselves and close the offer once it is reached.
Joining the routine includes $167.85 of joining gifts. They are sent in your second parcel, not your first, and no code or claim is needed.
| Tallow Cleanser | $24.95 |
| Hand & Body Soap, 250ml | $29.95 |
| Tallow Lip Balm, Honey | $12.95 |
| Reviana credit, five $20 vouchers | $100.00 |
| Total | $167.85 |
A different tester from our range also rides in every parcel across the year.
The gifts are supplied as part of the routine. They are not redeemable for cash and cannot be exchanged for a discount on the routine price.
The Reviana credit is issued as five separate $20 vouchers. Your codes appear on your routine page once your second parcel is on its way.
One voucher may be used per order. Vouchers apply to full size Reviana products on orders of $45 or more, and cannot be combined with each other or used against shipping.
Vouchers are valid until the end of your twelve month term. Unused vouchers expire at that point and have no cash value.
Everything below is done by you from your routine page, at any time, with no password and no phone call. You sign in by asking for a link to be emailed to the address you ordered with.
We email you before every parcel goes out, so you always have the chance to change it before it is packed.
As a routine member you may add anything from our range to a parcel you already have coming. You pay for the item and no postage, because it travels in a parcel that is already on its way to you.
You may also set an item to come with every parcel. Items set to come every time cost 15% less than the one-off price and are billed once per parcel on the same rhythm as your routine, never as a single charge covering a year. You can remove a repeating item at any time.
Routine members receive priority shipping on every order placed with us, not only on routine parcels.
Your year is paid in full and nothing further is charged during it.
We email you thirty days before your year ends. Unless you tell us otherwise, the routine then continues by itself on the same rhythm as an Autoship: two jars every eight weeks at $24.25 a jar plus $7.95 shipping, which is $56.45 each cycle. For mānuka scents the jar price is $27.25.
This continuation is a rolling subscription with no fixed term. You may change the scent, slow the rhythm down, skip a cycle, or cancel it altogether at any time, from your routine page. Cancelling it does not affect the twelve jars of the year you have already paid for.
Autoship prices are the prices current at the time of each charge and may change. We tell you before a change affects you.
Cancelling from your routine page turns off the renewals that follow your year. It does not stop the twelve jars you have paid for: those still come, and your gifts and vouchers are unaffected.
The year is bought up front. It is not refunded for a change of mind, a change of circumstances, or because you have decided you no longer want the remaining parcels. Once your second parcel has been sent, which is the one carrying the joining gifts, the year cannot be refunded at all.
If something reaches you faulty or damaged, tell us within thirty days of it arriving and we will swap it. Email hello@primalpantry.co.nz with your order number and a photo and we will sort it out. This is a swap, not a refund window, and it does not apply to a change of mind about a scent.
Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Where those Acts give you a remedy we cannot contract out of, they apply.
Your first parcel is sent within one to three business days of joining. Later parcels are packed on their due date and we email you before each one.
If the scent you have chosen is unavailable when a parcel is due, we will contact you and either hold the parcel until it is back or send a different scent that you have agreed to. We do not substitute without asking you first.
Delivery is to a New Zealand address. If your address changes, update it on your routine page before your next parcel is packed.
Our balms and skincare are cosmetic products. Any claim we make about them concerns the appearance and feel of skin. They are not medicines and are not intended to diagnose, treat, cure or prevent any condition.
If you have a skin condition or are unsure whether a product suits you, patch test first, and speak to your doctor or a qualified practitioner.
We use your name, address, email and order history to run your routine, send your parcels and email you before each one. We do not sell your details.
Card details are held by Stripe, our payment processor, and are never stored on our own systems.
You can ask us for a copy of what we hold about you, or ask us to correct it, by emailing hello@primalpantry.co.nz.
We may update these terms. The terms that apply to your routine are the ones published when you joined, and we will email you if something changes that affects a routine already running.
These terms are governed by New Zealand law.
Email hello@primalpantry.co.nz. We are a small team in Christchurch and we answer everything ourselves.
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